Privacy Policy

This Privacy Policy sets out how we, Pure Serenity Therapy, obtain, store and use your personal information.

By using our website, www.serenitymassagelondon.com and the booking page www.pureserenitymassage.fullslate.com, you agree to the use and treatment of your personal information in accordance with this Privacy Policy.

How we collect or obtain personal information about you

We collect personal information when you provide it to us:

  • when you register as a new massage client with us and complete a consent form

  • when you fill in a form on our website

  • when you contact us by phone, email or in writing

  • when you order goods or services from us

Where permitted by law we may also receive information about you from third parties such as affiliates, business partners, credit and fraud checking services as well as third parties with whom we have had no prior contact.

How we collect anonymous information about your behaviour

We indirectly collect anonymous information about you to get a general idea of how our website is performing, this information is not linked directly to you but third party services outside of our control may use this to profile your activities and provide relevant advertising in other platforms. This may occur at any time while you are browsing our website.

Cookies

Cookies are small packets of information stored on your device used to keep a record of your history while using a particular website. This could be used to tailor page content to your past behaviour, to keep hold of information that lets us know if you’ve logged in, or to let us know what items you’ve added to a shopping cart. The cookies under our control are only visible to you and to our website.

While you are free to disable cookies on your browser, doing so may impact the functionality of this and other websites you visit and as such is not recommended.

Third Party Cookies

We use other services to help us to deliver our website, and they may also store cookies on your device to display personalised content or to gather statistics while you are visiting our website. We’ll list those in detail and give a brief overview of why and how we use them below.

Contact Forms

Information you submit to us on a contact form will be sent by email to our staff, and will remain stored on the website or within backups for a maximum of 60 days just in case the email doesn’t get to us. If we intend to retain information for marketing purposes we’ll ask you first and give details on the form.

User submitted Comments & Reviews

You can submit comments on our content if you want to. Visitors will be able to read anything that you post, and the name under which you have submitted the comment. You may use a pseudonym if you prefer to remain anonymous. We may ask for your email address to verify but we will never make this public. We also strive to improve our customer satisfaction by collecting feedback from our clients which may be used for our Testimonials.

Newsletters

Visitors can subscribe to our newsletters and marketing material. We offer various newsletter signup forms on our site. In the case of forms which are purely for this purpose and clearly labelled as such, consent is assumed and a double opt-in email may be sent out for confirmation before you are officially subscribed to any lists. Please follow the instructions on any emails sent if you wish to unsubscribe or change your communication preferences.

Third-Party Services we may share data with Third Party Analysis Tools

We use the following third party services to track and monitor visitor flows and behaviour.

Google Analytics

Google analytics provides us with detailed web statistics and real time monitoring to help us measure the performance of our web site. Google’s privacy policy is available in full at https://www.google.com/policies/privacy/

Social Media Services

Some pages of our web site may connect with the following social media services. These may use third party cookies to connect with your own account to provide personalised content.

Facebook

We use functionality from Facebook to display personalised content, or to allow you to share content with your friends. We do not have any direct access to information relating to your facebook account. For detail on Facebook’s privacy policy please visit https://www.facebook.com/privacy/explanation

YouTube

YouTube provides embedded video content within the site and may record anonymous information about your visit. Google’s privacy policy is available in full at https://www.google.com/policies/privacy/

Google Plus

We use Google Business to embed reviews on our website, this means if you have authorised the review to leave your name, this will be placed on site as well. Read Google’s full privacy policy here https://policies.google.com/privacy?hl=en

 

Advertising and Marketing Services

We use the following services to help us to direct traffic towards our site or to display relevant personalised advertising on our site.

Google Adwords

We display advertising supplied by the Google AdWords system on our site and/or use Google AdWords to drive visitors to our site. We may make use of information from this to track the success of our advertising campaigns. Google’s privacy policy is available in full at https://www.google.com/policies/privacy/

Email Communication Services

We use the following third party services to send email, so they will indirectly have access to a portion of your activity and some of your personal details. Once an email leaves systems we use directly, it may be routed through any number of others systems.

Ecommerce Services

We accept online bookings via Internet Brands FullSlate Software who’s privacy policy can be found at https://www.internetbrands.com/privacy/privacy-main.html

We do not handle payment details directly, instead deferring to the following third party services:

Stripe

Stripe is a payment gateway and merchant service allowing credit/debit cart payments. Stripe’s privacy policy can be found at https://stripe.com/gb/privacy

Paypal

Paypal is a payment gateway and merchant service which allows us to accept credit/debit card payments and set up subscriptions. Paypal privacy policy can be found at https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

Our Details

Our company name is Pure Serenity Therapy and we operate from 31 Thurloe Street, South Kensington SW7 2LQ. You can contact us directly via this web site, or via telephone on 02086112675.

Questions or Complaints

If you have any questions or complaints about how we’re using your data, please contact us through the channels listed above.